FAQS
I just placed an order, when will it ship?
We try our best to ship items as fast as we can; average shipping times are 5-7 days. Tracking numbers will be updated 1-3 days after your order has been fulfilled. If you don't have a tracking number after 7 business days, please email us at heartmadeskincarellc@gmail.com.
We try our best to ship items as fast as we can; average shipping times are 5-7 days. Tracking numbers will be updated 1-3 days after your order has been fulfilled. If you don't have a tracking number after 7 business days, please email us at heartmadeskincarellc@gmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
Due to the nature, we do not issue refunds. All sales are final!!! However, HeartMade Skincare is willing to assist anyway possible to satisfy our customers.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
Due to the nature, we do not issue refunds. All sales are final!!! However, HeartMade Skincare is willing to assist anyway possible to satisfy our customers.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at heartmadeskincarellc@gmail.com. If the given address is incorrect, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to assist in any way possible! Please send us an email to heartmadeskincarellc@gmail.com and we will be happy to assist you in any way we can.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to assist in any way possible! Please send us an email to heartmadeskincarellc@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response, please attach your order number and address the problem clearly.